Return Policy

From our experience of successfully selling millions of items offline and online, we know not every order goes perfectly every time, but if things don't go as planned, is here to help.

This page describes key return-related information and outlines general return policies and processes.

For related information on buying on please visit our How to Shop page, our Buyer Protection page, and our Buyer Safety Centre. To contact us, email  or our support staff on


General Policy

Products sold by offers a 7 day return policy for products we sell directly. If something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.


After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still contact us at: help@ and we will try to help if we can.

If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.


General Policy

Products sold by Third-Party Stores


Not all products on are sold byWestcoast. Thousands of (‘third-party’) sellers from across the world use the to sell, and this means more products, more choice, and better pricing for you.

Third-party sellers choose whether or not they offer a return policy, and if they offer one, they choose how long it lasts before it expires. Therefore, the return policy for Third-party items can vary: some Third-party sellers choose 3, 7 or even 14 day return policies, while other sellers choose to offer no return policy.

If something goes wrong with an eligible product sold by a Third-party store and you notify us before the return policy set by the seller expires, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund. However, if the return policy set by a seller has expired,’s ability to help you may be limited. (In this scenario, you may have to negotiate a resolution directly with the seller, but will try to help if we can.)


TIP: Before buying an item, check the return policy offered.


Checking an Item’s Return Policy

If a seller offers a return policy, you will see icon & text describing how long the return policy lasts before it expires.

Web photo shots if possible:


General Return Process


  1. Registration of Complaint: 
    Register your complaint before the return policy expires
  2.  Complaint Review: 
    Within 48 hours, your request will be reviewed by us (and the seller, if applicable).
  3. Complaint Feedback: 
    After your complaint is reviewed, your item may or may not be authorized for return (by or a seller, as appropriate) depending on the ‘General Return Policy Eligibility’ factors described above.
  4. If return is not authorized, this will be communicated along with the relevant reasons. If return is authorized, you will be sent an authorization along with appropriate information on where to drop off the item.
  5. Return of Item: 
    If return is authorized, you will be asked to return the item within the timeframe communicated while ensuring that:
  • The item is returned in its original packaging with all accessories intact
  • The item is in the same condition it was in when delivered
  • The invoice is included with the reason for return written on it


6. Return Confirmation: 

Once your return is received you will receive a confirmation, however if the item does not meet the criteria required for #4 – Return of Item, your return may be declined. Please note that this confirmation is simply a confirmation of the return and not of any defect, etc. as the item has not been inspected thoroughly.


 7. Resolution Processing: 

Depending on the exact issue and whether the item was sold by or by a third-party seller, final resolution after return confirmation may happen very quickly or may take longer. Scenarios involving relatively detailed inspections or examinations may take longer.


8. Final Resolution: 
Your repair, replacement, discount account refund, exchange or reason for decline will be on its way to you.